John was born and raised in Radford, Virginia. He graduated from Radford High School in 1975 and attended Roanoke College, graduating in 1979 with a Bachelor of Arts. He then attended Virginia Tech and Radford University to work on a MBA. John is married to Dana and has two wonderful children, Jake and Laura. John has been President of Eleven West since 2008 and has a passion for the company, especially in the customer service and quality production arenas. When not at work, John enjoys running, golf, dogs, and spending time with friends and family.

Dana, an army brat, moved to Radford, Virginia in the mid 70’s. After graduating from Radford High School she attended Marietta College and graduated from Radford University in 1985. She joined Eleven West in 1994 and works primarily with the FBI, DEA, and USMC accounts at Quantico, Virginia. She is also heavily involved with many Radford University and Virginia Tech customers.

Marcia is a very experienced customer service representative with over 17 years of sales experience at 17 Eleven West.  Her main goal is to be sure each customer receives top quality items for their exact needs. She especially likes to help new businesses with start-up needs.

Lee has worked in a customer service role for a combined total of 30 years, with 10 years on the job here at Eleven West. She is considered the resident sports teams expert, but all of her customers are her favorite. It is not unusual for her to tell stories that will make her customers laugh – laughter is the best medicine, after all – so she’s happiest when they are overjoyed because an order was filled to the quality and satisfaction that Eleven West is known for. 

Amanda grew up on a farm in Wythe County. She has an Associates Degree in Administrative Support from Wytheville Community College. She has two children, Kalei and Kelsi. Amanda started in May 2019 and is the office manager. When not working, Amanda enjoys the beach, traveling and helping on the family farm.